SERVICES
Break scheduling and controlling
There are two main options
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offline : the breaks are scheduled together with shifts at planning time
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real time: The breaks are determined in real business situation based on agent’s demand, length of waiting queue and the labour regulations. (In the case of agent status monitoring)
Break management: offline, online using break groups for easier controlling
Dynamic Break controlling is also a key point
This module is a server program running on a central computer, which is responsible for controlling the number of operators who are on break.
Record and display
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the number of people on break
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the timing of breaks
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the number of operators allowed to go out
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warns the supervisor when the operators are absent.
The application can perform a break of multiple groups at the same time, so the number of operators in a separate group can be independently controlled.
